COVID-19 Response from Crossroads Counseling

A Message To Our Patients about COVID-19 

 

At Crossroads Counseling the health and wellbeing of our patients, employees, and our community is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our patients as the situation evolves. We are accepting new patients at this time.

 

We are still accepting new patients. All psychiatry/medication management appointments are currently being offered via telemedicine appointments at this time. All professional counseling sessions are always available via telehealth appointment, and some therapists are also offering in-office appointments. Please contact us for more details.

For Telemedicine/Telehealth Sessions: We will send you a HIPAA compliant link by email prior to your appointment. Please click this link 5-10 minutes before your appointment to connect with your provider. Patients are required to attend the appointment. Please treat this appointment as you would an in-office appointment and be ready to focus on just this appointment in a private space, such as your home or office for the duration of your appointment.
  • If you have trouble connecting, DO NOT DELAY in contacting our office to tell us! Immediately text us at 918-270-4100 for tech support. If we haven’t heard from you, this will be considered a No Show, No Call.
  • We utilize Zoom for all of our telemedicine appointments please download zoom on your laptop, phone, or other device prior to your appointment. You can download zoom here: https://zoom.us/download

 

For In-Person Counseling Sessions: Only clients that are asymptomatic and believe they have not been exposed to COVID-19 are being offered in-person sessions. You will be required to sign an informed consent in order to attend sessions in person. You will also be required to wear a mask for any sessions in person.
Crossroads is taking the following precautions to protect our patients and help slow the spread of the coronavirus:
  • Office seating in the waiting room and in therapy rooms has been arranged for appropriate physical distancing.
  • All Crossroads staff will wear masks per CDC guidelines.
  • All Patients will wear masks in the waiting rooms and in counseling sessions per CDC guidelines. There will be single use masks available in the office for a small fee if a patient forgets or does not own a mask.
  • Staff members will maintain safe distancing.
  • Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.
  • Hand sanitizer that contains at least 60% alcohol is available in the waiting room.
  • We schedule appointments at specific intervals to minimize the number of people in the waiting room.
  • We ask all patients to wait in their cars or outside until no earlier than 5 minutes before their appointment times, unless you need to complete paperwork before your session.
  • Credit card pads, pens and other areas that are commonly touched are thoroughly sanitized after each use.
  • Physical contact is not permitted.
  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
  • Common areas are thoroughly disinfected at the end of each day.
  • Staff temperatures are checked daily before beginning shifts.
  • All Common Areas are disinfected throughout the day.
Our schedule and office hours will remain the same as usual. If you have any questions or concerns, please do not hesitate to contact our office. The team at Crossroads Counseling is here to answer any questions that may arise about your care.
Thank you for trusting us to be your mental and behavioral health providers.