FAQs

These FAQs are designed to provide a better understanding how we work

Do I really need therapy?  I can usually handle my problems. 

Life is often unpredictable and everyone goes through rough periods of their life. If you struggle with depression, don’t have motivation, have experienced trauma, lost a loved one, are going through a divorce, or just need someone to talk to, you will benefit from our caring therapy. You don’t have to have a life shattering event happen to receive the benefits of counseling. (Although we can help you in those situations as well). Isn’t it refreshing to have someone to talk to about confidential matters?  Whether it is help adjusting to a change in your life or relationship help, we have a therapist experienced and professional to counsel with you.

How do I know which therapist is the best fit?

We can help you with this. We have 11 therapists on staff and are all excellent licensed therapists with a wide range of specialties. You can view their individual bios HERE. Or if you would like further information on their availability, insurance coverage, receive a recommendation or speak to the therapist, feel free to call our office or contact us HERE.

Who should come to the session?

It is up to you. For family or children, we recommend everyone joins the first visit to talk to the therapist either individually or collectively, together. From there, the therapist can recommend whether separate or joint sessions are needed. For couples, we recommend both partners attend the first visit, and the therapist can recommend whether they as a couple need separate sessions and/or counselors.  If joint sessions would be more beneficial, these decisions should be made with both present.. Depending on the therapist, infants can often sit in on the session (if they are not disruptive). Older children can wait in the lobby when necessary.  Supervision of children is not provided.  In most cases, it is best to leave children with a childcare provider. This often enables you to focus more clearly on the therapy session.

What should I expect?

Our sessions range from 50 minutes to 1 hour in length. The first session with the therapist is a diagnostic interview that will consist of the therapist learning about the presented issue and developing and reviewing a tentative treatment plan with you. From there the therapist will recommend the frequency of sessions or possibly a make referrals as needed.

What kind of counseling is available?

Including but not limited to:
Individual
Couples
Family
Children
Pre-Marital
Addiction
PTSD
Women/Men Issues
Anxiety/Depression
Grief/Trauma
EMDR
Infidelity/Sexual Addiction

How do I make an appointment?

Our therapists have a wide range of hours covering mornings, afternoons and evenings Tuesday-Friday. We have several convenient ways to schedule an appointment. The best way to insure a slot on the schedule would be to call us during our office hours for the most up-to-date availability for each therapist. If our office isn’t open, feel free to leave a message with your name and contact information and we will reach out to you as soon as possible. Or you can simply fill out our "Make an Appointment" page on our website and we will contact you with more information.

Does Crossroads take my insurance?

While some of our therapists choose not to take insurance, many of our therapist do and are covered by most private health insurances. Contact us if you have any questions about specific therapists and the insurance they take.